Good morning Emily. Thank you so much for this really lovely review of your experience, and that of your grandad, with our care team and nursing home at Chollacott House in Tavistock. We have a fantastic team of carers at Chollacott House and are very fortunate to also have a fantastic manager and management team as well. I fully agree with your description of Chollacott House, whilst it is a nursing home where there is a great deal of skill involved in caring for the physical needs of some very old and some very ill people, there remains a focus upon creating a fun and involved 'family' atmosphere where everybody is cherished as an individual with an important role to play socially within the home. Thank you again for this feedback, I know the manager and her team will be really touched to read it. Kindest regards, Nathan.