Hello Susan. Thank you so much for taking the time to leave this really lovely review of your experience with our care team and nursing home at Chollacott House in Tavistock. It's lovely for our care teams to see their hard work recognised in this way. I know exactly who you mean when you refer to the 'one member of staff' and he is, indeed, fantastic and we are really lucky to have him. That said, he is very much a part of the team and could not do his job so well if everybody else didn't do theirs equally as well, my point being, they are all great. Thank you again for your feedback, I know the manager and her team will really appreciate it. Kindest regards, Nathan.