Thank you for your review.<br><br>We operate a zero-tolerance policy on the behaviour identified in the media report you refer to. As a care provider, we took all possible steps to ensure we acted very quickly to deal with this. I wish to make clear that these rogue individuals, who had passed pre-employment checks, left the care home as soon as we were informed of their conduct. They exhibited extremely isolated behaviour by not demonstrating the high quality of care our team delivers to all of its communities each and every day.<br><br>Thank you once again for taking the time to leave a review.