Dear Marcia, thank you for taking the time to write your review. We were extremely saddened to read your feedback, as this is not what we would wish any of our residents or their relatives to feel. Should you wish to do so, we would like to invite you to discuss any specific concerns with us directly, so that we can take steps to put things right for you. In the meantime, may we wish your mother, your sister and yourself all the very best for the future.