We are aware of the situation with the carpet and have raised this concern several times with head office and have received quotes for the carpet to be replaced, we can only apologise for the delay in having the carpet replaced and will continue to raise this issue with head office. <br>With regards to the windows, this has also been raised however, we do not own the building and this is an issue we have raised several times with the landlord, again please accept my apologies we will continue to raise these concerns. <br>As previously discussed, we have offered an alternative room for the interim as this is the only option I am able to offer at my level, if you would like the room change to go ahead then please do not hesitate to contact me and will arrange this asap.