I'm so sorry you feel that you have had a negative experience at the Poplars. As you can see from all of our other feedback, the Poplars consistently has an excellent reputation. I would be more than happy to try and resolve any issue if I had more information, such as date and time of your visit and the name of the resident, so please feel free to contact the home if you wish to discuss further. Please note, that the outside entrance does provide shelter from inclement weather. Thank you.