Dear Malcolm, firstly, thank you for leaving your feedback. All feedback is gratefully received and helps us to continue to deliver high standards of care. It is great to hear that your Brother is happy at the home and that you have observed staff treating your brother in a person-centred way. It is a pleasure to work alongside you in providing care and support to your Brother. I will ensure your feedback is passed on to the staff who continue to work hard to deliver care and support to all the residents.