Dear Mr B<br>We are sorry to hear that your experience of your mother's care, while resident at St Nicholas care home, was not of the highest standard that we expect for all our residents.  We do receive a lot of positive feedback, however where our standards have not met our high expectations then we would welcome the opportunity to meet with you to investigate your concerns further.  If you would like to contact St Nicholas Care Home (0151 931 2700) to arrange to meet with me, I will ensure I am available to discuss your experiences with you.<br>Yours sincerely<br>Gerald Taylor