Thank you for taking the time to leave us your feedback.  We are very sorry to hear of the concerns that you have raised. We would like to reassure you that the door code is changed regularly, and the team are aware of the importance of not sharing this code. We promote independence and patients are provided with appropriate support so that they can reach independence and continue to use key skills to enable them to return home. However, we are sorry that the centre did not live up to expectations on this occasion and are striving to ensure we work on the points you have mentioned. Thank you and take care.