We are very glad to have been able to make your mum feel loved and supported here. We appreciate how close you are as a family and that your preference might have been to live with your mum and care for her, if possible. It, therefore, means even more to get such positive feedback from you, as we know that only the best will do for your mum, and whilst we are not perfect, we certainly strive to give our best, every day. Your frequent visits mean that your mum has everything she needs to be happy, and we wanted to thank you for enabling us to look after your mum so well. Your kindness, respect, and trust in our team also give constructive feedback, knowing it will be received in the right spirit, resulting in even better care provision.