Thank you for your review. Please be assured that we take all feedback seriously. We believe, the Home Manager at Mountview has been in touch regarding your mum’s stay, but if you wish to discuss this any further, please don’t hesitate to get back in touch with the team at Mountview. Alternatively, you can speak to our Customer Care Team by calling 0113 465 4000 or by emailing hello@idealcarehomes.co.uk.