Firstly, can I say how sorry we are at St Giles for the loss of your beloved dad. We apologise that you felt the management team were not supportive enough; we shall certainly endeavour to improve moving forward. We would like to thank you for your comments regarding the care staff; they will be pleased to hear that you were happy with the care they provided. Again, as part of the management team, I apologise profusely that you did not feel supported, but thank you for highlighting an area that can absolutely be worked on. Please accept my best wishes for the future.