Thank you so much for reviewing our home. We take all feedback very seriously. We are pleased that your mother is happy and that you feel our entertainment and engagement has improved. We are going to be doing much more in this area and will keep you informed of new events and initiatives.

Thank you for letting us know about your mother's room. We will review the layout of the room with your mother and yourself and we will also work with you on further personalising the space. We are a new management team and we have some great plans for the future of Maidstone Care Centre which we will share with you through our everyday contact and relatives' meetings and communications. We look forward to seeing you during your visits and perhaps sharing some time over some refreshments. Thank you again.