Your review is greatly appreciated, as it allows us to improve our service where needed. Please accept our apologies for the negative experience you had with the home. <br>Occasionally, our ladies and gentlemen need to wait for assistance because of the needs of other residents in the home, and we are sorry that your loved one had to move back home as a result.<br>All our staff undertake training to ensure they are competent and confident to support people if they are distressed, and we recognise the importance of hydration etc. <br>Nursing staff normally ensure that residents nursed in bed receive the support they need in a kind and caring way. Unfortunately, this mechanism failed your father.<br>Aden Mount has an open-door policy, and the Home Manager spends a lot of time communicating with the residents and families. We would always encourage relatives to contact the home if they have any concerns so that we can assist in resolving them.