Thank you for your review of Redmount. We are really sorry that sometimes you have a problem getting through to the home at weekends, this is something we are aware of and we are trying to resolve. Over the weekends we do not have an administrator answering the phone and our care staff are always busy looking after the care needs of our residents (your loved ones), this is our priority. However, I can assure you that we will always contact you if there is an emergency concerning your relative. We are also aware that you are unable to use the lift to get to the floor your loved one's room is on, we have a dedicated visiting pod always available as long as your relative feels well enough to come down to it. We are happy to continue to provide daily updates on weekdays and we speak to you most days to do this. If you would like to speak to me in more depth about this please do ring and make an appointment for a meeting, I assure you of our best attention and support at all times.