Thank you so much for taking the time to write such a lovely review for the team and the home. It is heart-warming to read the wonderful things you have said about the team at the home, who I know work to ensure that the residents are treated with love and kindness, and that family members are welcomed in the same way. We are also happy to hear that you feel the communication between yourself and the home team is good and that you are offered assistance where required. We are so glad that your dear Mum is happy living at the home, and we look forward to many more happy times with her in the future. Thank you again. With very kind regards.