Thank you for taking the time to write a detailed review. We do encourage feedback and I am sorry Copper Beech has not met your expectations recently. We are taking steps to address the issues you raise, for example in the last six months recruitment of permanent care staff has increased and reliance on agency staff has halved, and we have also recruited new team members to our housekeeping team. Copper Beech has a varied activity programme and does its very best to cater for the wide range of our residents' abilities and interests.<br>We would also be happy to speak directly about your concerns with the local GP surgery and to look at the options available for an alternative room. To discuss further please contact the home manager or our Feedback Team by emailing feedback@bupa.com or calling 0113 381 6293. Please let us know if there is anything we can do to make your loved one's stay as comfortable as possible.