Thank you for your feedback, it is really important to us. It is a privilege to care for your loved one and I know I speak on behalf of the whole team. It has been a difficult few years for all care homes managing with Covid and ensuring we continue to provide outstanding care. Staff have shown huge dedication in keeping the people we care for safe and ensuring they keep life as lively and interesting as possible. We're delighted that you find the level of care provided by our staff excellent. We try to limit our use of agency staff and to train them when we use them. We recognise that the cost of care is high, and so we engage in fundraising to enable us to keep our fees below the cost of the care we provide. If you would like to discuss any points with our Home Manager, then he would be delighted to speak with you.