Thank you for taking the time to review Simon Marks Court and we are pleased that you rate our care/support as very good. Thank you for your kind comments regarding our team, which I will pass on to them.  We apologise that we have not always met our usual high standards and please accept my sincere condolences on the loss of your father. I have received separate correspondence from you, which I will respond to directly and I am available to discuss the issues raised at a mutually convenient time.