Thank you for letting us know how we are doing at The Sycamore and Poplars Care Home. All of the team are committed to providing the best possible care experience for all of our residents and we are sorry to hear that you feel this has not happened in your case. We appreciate all of your comments and are always open to feedback. I believe our deputy home manager has spoken with you and has relayed this message to the team. If you have any further concerns, please discuss this with the team. Thank you again.