Dear Teresa, <br>Thank you for sharing your feedback. The home and staff make every effort to provide a person-centered approach in the care we deliver to all our residents. Your comments validate the continued hard work and commitment that staff give each and every day to ensure sure that your mum and all the residents are safe, happy and engaged in all aspects of their day-to-day living. Ashcroft is a community that fosters creativity and relationship building, not just for our residents but for their families too. I will ensure your feedback is passed on to the staff who continue to work hard to deliver safe and person-centered care.