We would like to pass on our sincere condolences to you and your family.   We are sorry you feel your Mother’s time at Snapethorpe Hall was negative. We worked tirelessly to support you and your family with any queries or concerns you had during her stay with us. We apologise if you feel we did not succeed in reassuring you that we delivered good care to your Mother. Our team remembers your Mother with fondness and feel they supported her with compassion and kindness. The Home Manager tried to contact you via telephone following the sad passing of your Mother but was unable to reach you. The Home Manager did pass on her condolences when you visited to collect your Mothers effects and explained we were sorry for your loss. We apologise we were not able to reach you sooner.   Thank you for your feedback, we will review with the team any learning we can take from this to improve the way we work at Snapethorpe Hall.