Thank you for taking the time to submit a review. We take all feedback about our homes, whether positive or negative, very seriously. We have looked into the issues raised in the review and believe that all the staff took time to discuss all issues raised in a calm and caring manner. We realise how difficult it is for families and friends when they have to make the difficult decision to move a loved one into a care home, particularly when they have been caring for them at home for so long. We are sorry that you have taken the decision to remove your friend after such a short time, rather than allowing her a settling and adjustment period within the new environment.