Dear Julie,<br><br>Thank you for taking the time to leave a review.<br>We are sorry to hear about the experience you received at our Magnolia Court Care Home. It doesn't appear that your concerns were brought to our attention previously to investigate your comments raised here. You are more than welcome to provide the details to do so if you wish. The details of this can be found here: www.barchester.com/feedback We look forward to hearing from you. <br><br>Kind regards, Customer Feedback Team.