We are very sorry to hear about your experience, our aim is to provide the best possible care to those we support, and it is something we take very seriously. <br>We are more than happy to discuss options with you privately. This we have since done and I am glad to say we have reached a mutual way of moving forward and addressing the issues. <br>The list of food that you have given us that Dad likes I am glad to say the majority is already on our Menu and as arranged we can hopefully get dad to try our Menu. <br>Also discussed the laundry which as explained should greatly improve as we have now employed a new laundry assistant. As discussed, if a bigger suitable room becomes available, we will let you know.<br>Again, I can only apologise for your experience and strive to move forward.<br>We wish you all the best.