Many thanks for taking the time to review our home. All feedback is welcomed and allows us to continually develop our service. We are sorry that you felt that the care provided wasn't acceptable. We were obviously in continuous contact with your Grandmother and the rest of her family during her short stay with us and no issues were raised at all, in fact, only praise was given, and on the day of your Grandmothers leaving she commented she would be happy to return dependent on how her treatment went. We would welcome the opportunity to discuss your comments and look forward to hearing from you.