The team loved caring for and getting to know your Uncle during his time with us; he was a true gentleman and is sincerely missed. We are sorry that you feel we did not meet your expectations when you visited us after your Uncle's passing, leaving you cause to leave a negative review.<br><br>Your Uncle had full mental capacity and was clear in his wishes that he remained independent, managing his finances and care needs with little support. Unfortunately, as a residential care home, we are not equipped to provide care for managing catheters and therefore rely on support from medical professionals and district nurses. When he left our care, we sent him with a new catheter set in case this needed to be changed quickly on admission into the hospital.<br><br>The Hawthorns Aldridge Care Home team continue to strive to provide the very best care and support to the elderly residents that reside with us, and our thoughts are with you and your family at this time.