Thank you for your feedback – we’re very happy to hear your father is happy with the care and activities at Blossomfield Grange. However, we’re very sorry to hear your father sometimes does not feel listened to, as it’s incredibly important to us that all our residents feel listened to and their feelings and wishes are always taken into account – we’ll make sure that we address this with the teams here so this doesn’t happen again. Thank you again for taking the time to write a review, and please let us know at any time if you have any further questions, comments or suggestions and we’ll be happy to help.