Thank you for leaving your review and we are sorry to see how dissatisfied you are feeling with our home. We have had conversations with your Grandad and we are aware of some teething problems in the first few days of his stay with us, all have been discussed and resolved and the staff have a very good relationship with your grandad. I have tried to call you directly to discuss your concerns and have left you a voicemail, please call me at your earliest convenience on 01614 490771 so we can talk through your feedback and I can explain what steps have been taken to support your grandad and your family at this very difficult time.