Thank you for this review. I am terribly sorry that this has happened and can assure you that I speak with your aunt several times weekly but have not been made aware of any issue. We do not have staff shortages and do not use agencies for this reason. <br><br>I will see your aunt today and do everything I can to resolve this issue, her happiness and well-being are always our first priority and we want nothing less than 100% happy. I will most certainly ensure we work as a team to put this right. <br>Thank you for reaching out.