Good afternoon KJ. We have spoken on the telephone. As was discussed at that time it's really important at the pre-admission stage that all information relating to an individual's care needs are disclosed. On occasions such information is withheld for fear that a desired placement will refuse the admission. Sadly, the most likely outcome is that the placement very quickly breaks down as it's not suitable for the resident or the care home. Our Care Home Manager at Bluebell House, and her Deputy Manager and Care Team, are excellent and always available.  You have raised a number of other issues but we have only a limited number of characters to reply. I'll sign off by saying that we do not feel your complaints are justified and that the care provided to your Mum was excellent. You are, of course, most welcome to take a complaint to the CQC and we will assist them with any information that they may request. We hope your Mum settles in well at her new Care Home. Kindest regards