Thank you for your review. We are sorry to hear about your concerns. As we adjust to living with Covid, we are working extremely hard to ensure the team deliver an expected level of service, including our hospitality and housekeeping services. Unfortunately, there are times when activities need to be changed at short notice but we try to arrange an alternative activity, taking into consideration the needs of all residents in the home. Our staffing levels are consistently reviewed to ensure we have the optimum level of staff to meet the needs and dependencies of residents. We are keen to discuss how we can improve communications with you and we think a list of suite managers would be helpful. All residents where possible, are asked to consent to the information shared on their behalf or about them.