We were disappointed to read your review of Ashley Grange, we take all feedback very seriously.  Since the CQC inspection, we have been working hard with them and our stakeholders to deliver a quality improvement plan. Over the past six months, since your mother left our home, we have a new management team in place, who have made significant progress in implementing the necessary changes. A rigorous recruitment drive has been delivered, including the appointment of a senior nurse to bolster the team and enhance residents' well-being. A state-of-the-art nurse call system has been installed to improve the safety of our residents. In addition, Ashley Grange has been undergoing extensive renovations, with a significant investment of approx. £750k to improve the facilities and decor throughout the property. Following a recent relative, staff, and resident survey, we have been pleased with the positive response and acknowledgement of the improvements seen throughout the home.