It is regrettable that such a negative view of our Centre and the care of one of our residents is still held by you, especially given the time and effort that was given at the time, to address any concerns with you. <br>Our NHS partners who commissioned the care have also been committed to seek resolutions to your complaints which were always thoroughly looked into and responded to. We have provided evidence to the authorities of what we believe was good care and your concerns have not been substantiated by them at this time.<br>The Senior Management team are also committed to provide the highest standards of care to each of our residents and are sorry that they have not met your expectations in this placement. <br>They are always keen to seek ways to improve the level of service and will be discussing the findings from the ongoing review in order to establish if any improvements can be made in the lessons learned from their experience with you.