Thank you so much for your lovely review of Rush Hill Mews – we’re incredibly pleased to hear how happy your mum is at the home. However, I’m very sorry that there are a couple of areas where we’ve not performed to our usual high standards. We have spoken to the team leader who will check your mum’s hearing aids and glasses daily whilst ensuring all the team know how to put in hearing aids correctly. We have had some new colleagues join us in the care and laundry teams so this may have led to the clothing issues which we will also address. Thank you again for your testimonial, and please do not hesitate to let us know at any time if you have any further comments, suggestions or questions – we’re always here and happy to help.