Hello Hannah M. Thank you so much for leaving this really lovely review of your experience with our Care Team and Care Home at The Manor in Exeter. Whilst it is, of course, sad to read that your grandmother's health has deteriorated it's lovely to read that the level of care that she has received has been incredible and that you are thrilled with The Manor. I have to say, I agree, we have a fantastic Manager and Care Team at The Manor, a group of people who will always go the extra mile for the residents in their care. Your kind words will mean a great deal to them. Wishing you and your family a very Merry Christmas and Happy New Year. Thank you again, Nathan.