Thank you for your review. We are a Residential/EMI Care Home without nursing and do accept clients for a short period of time, where they are reviewed by the clinical teams in the community before moving on to their next destination. This is decided by the social work teams and their families. We do appreciate the frustrations that families feel when visiting as rules do change during cases of Covid outbreaks etc. We are here as a stop-gap for your loved ones and will always aim to do everything we can to make that as seamless as possible for you.<br>We note your feedback around our phone lines as they can often get so busy - we appreciate it’s hard to get through. You can also email us on (info@victoriahouseleeds.co.uk). As a service, we will be reviewing this during the month of Jan/Feb '23 - so we can improve that for our client’s families.  I'm sorry we didn't meet your expectations on this occasion and hope our goodwill gesture of £500.00 will help with your misplaced item.