We are very disappointed to receive your review based on a single week’s respite.  It is particularly disheartening for the care team who bent over backwards to facilitate this extremely short-term, last-minute emergency placement over the festive season. <br>We normally have a minimum respite stay of four weeks as moving into residential care can be unsettling for all. As a family you were insistent that you only wanted one week’s respite, and special dispensation was given to provide two weeks’ care.  <br>Our care records do not support your views that your mother was brought to the lounge and left there. In fact, they paint a picture that she was unhappy being in care and was still adjusting, which is completely understandable. It appears that during the seven days she was in our care she preferred the one-on-one activities and interactions but did not want to partake in the group activities, which was her choice and was respected.  Likely this was part of the settling-in process. She also missed out on some activities as she was out on day trips with the family. During the pre-admission assessment, you made no mention of any additional Parkinson’s requirements. If you had, we would have requested input from the visiting physiotherapist.  <br>Your mother moved home after a single week and you did not want to honour the payment for two weeks’ respite which had been agreed upon.  Having looked at the care notes and the placement in its entirety we do not believe that your views – based on a 7 day stay – are reflective or proportionate. <br>Sadly, your review reinforces our perception surrounding very short-term respite care.  We will be unlikely to make exceptions for other families in future who may desperately need a short break.  We wish you and your family the very best for the future.