Thank you for your feedback. We appreciate you taking the time to pass on your concerns, and we are sorry to learn that your experience at Blackthorns was not up to the standard expected. <br><br>We do endeavour to ensure that our staffing levels meet the needs of the residents and that additional training is provided. <br><br>I truly felt that I addressed your concern in a professional manner and believe that my views may have been misunderstood.  Please accept my heartfelt apology for any distress this may have caused you.