Thank you for your review, we value all feedback as this helps us to improve our service where required. We really appreciate your lovely comments about how kind and caring the staff at Glanffrwd are with your Mum, we have passed your comments on to the team. The home ensures appropriate safe staffing levels to provide the kind of quality care you describe to our wonderful residents. We have a continuous recruitment process to ensure consistency and continuity of care delivery is afforded to our residents. Our well-being coordinator works on a part-time basis and works hard with all residents undertaking activities on a 1-1 basis as well as group-based activities. We have a variety of activities in the home including Byrnes Gym sessions, arts & crafts, bingo, quiz sessions, coffee afternoon and external entertainers who come in at least once a month. We are actively seeking to recruit a second well-being co-ordinator to enhance the current service provision.