At the time of writing this review, the heating had been working for 2 days, and you had visited during that time. The heating system had a complete failure however we were able to maintain a consistent 22 degrees within the home. Each resident had their own individual heater and the communal areas were also monitored and maintained 22 degrees. Hot water was continually available during this time thanks to our emergency immersion heaters. You were regularly kept up to date with any changes in your mother's condition and we made a special effort to ensure that the care delivered to your mother was of the highest quality. You were kept informed as to the changes in your mother's condition as and when they occurred, and these changes have to be quantifiable i.e. we have to be sure that what we are saying is correct, and that we have taken appropriate measures to ensure the wellbeing of any one individual. To do otherwise has, in the past, caused undue anxiety.