Please accept our condolences. Although we always conduct detailed assessments prior to any resident joining us, on rare occasions, there may be hidden underlying conditions that neither the individual or their family are aware of, that are not obvious or visible. Unfortunately in your mother’s case, her decline had started before she joined us and sadly we were unable to improve her condition, despite involving external agencies to help identify the reasons behind her health problems and build a management plan for her care as soon as we could. I’m very proud of the team at Foxland Grange who always work hard to support residents and their families. I understand this is a very upsetting time for you, and please know that if you have any questions or queries about your mother’s care and time with us, our door is always open