Thank you for taking the time to leave your review. <br><br>Please accept our sincere condolences for the loss of your father. <br><br>We abhor discrimination of any kind, and have an absolute zero-tolerance policy towards the kind of behaviour you have described. <br>Please be aware that our Candlewood House home does not have a family room and so we believe there to have been a misunderstanding in the advice you were given.<br><br>Please be assured that our team is currently dealing with your concerns, and we will be in touch with you to discuss the matter in further detail.