Thank you for your review of our home, its great to read that you find all of the team helpful and approachable.
We appreciate your understanding following the recent closure to visitors due to infection in the home. We know how hard it was for everyone, especially in the run-up to Christmas, but unfortunately, our actions were governed by the local infection prevention team. Please be assured that we are doing everything we can to ensure that your wife continues to make the improvements you have noted as her wellbeing is paramount to us. Please do not hesitate to speak to me regarding any of your worries or concerns as my door is always open.
Take care and keep safe.