Thank you for taking the time to write this review. Firstly, I’d like to take this opportunity to thank you for your comments about our team – they are dedicated to delivering an outstanding care experience for each and every one of our residents, and we are incredibly proud of them. We are sorry to hear that other areas of your experience didn’t match the high standards we expect for all of our residents, and hope we have now addressed this for you - If you’d like to discuss anything further though please do let me know.