Thank you for your review. We take concerns, suggestions, complaints and reviews seriously so that we can continue to learn and improve the service.<br><br>We are aware that you have met with The Home Manager and Area Manager to discuss the concerns that you have also raised as part of the review that you posted on carehome.co.uk and both The Home Manager and Area Manager are working with you to investigate your concerns.<br><br>Any lessons that we learn from your comments will also form the basis of our continuous improvement.<br><br>Once again, we value the comments that you have posted.