Thank you for taking the time to review our home with such honesty. It is great to read that you feel the staff have connected with you as a family again. We always strive to offer excellent care and thank you for giving us the chance to improve this for your father-in-law. It is good to read that you have seen improvements. We will continue to work alongside you to ensure the standards do not drop again and that your father-in-law and all of our residents, receive the best of care. My door is always open, so please do not hesitate to come and speak to me about any concerns or compliments you may have.