Thank you for taking the time to feedback on our service. At the time of your most recent visit (December 2022), we were able to facilitate visits for nominated family members. However, we understood and respected your decision not to enter the home and instead to have a visit through the window. <br>We are pleased to hear that you enjoyed your visit in October. With reference to your later visit on the same day, after investigation, we have ascertained that the team were prioritising a medical issue which required the expertise of a GP. <br>We can assure you that staffing levels and supervision throughout the home are safe and reviewed regularly. <br>We thank you again for your feedback and look forward to your next visit.