Thank you so much RC for taking the time to complete a review for Kingsland. Your mum is a pleasure to care for and, despite an unsettled beginning, appears so much more content now with accepting care and with her environment in general. We do our very best as a team to ensure our residents are cared for to the best of our ability. This includes everything from personal care, social engagement and dietary needs to the cleanliness of the resident's room and the home in general. Our activity coordinator strives to include all our residents taking time to do one-to-one sessions for those unable to participate in group activities. Your mum loves a good chat and enjoys seeing what I wear and to feel the fabric when I see her during the day. Her expression "health to wear it, strength to tear it and money to replace it" is lovely and one I had not heard before but will not forget. As always my door is open to discuss any issues or concerns you may have. Sincerely.