Thank you for your feedback, we have taken seriously the issues which you have raised within your review and will be investigating fully.<br>We want to express our sadness that on this occasion the service you found here at Brentwood Care Centre didn't meet your expectations and our high standards; which are demonstrated by other recent reviewers seen here. <br>We would also like to apologise for any missed opportunities to support and resolve your concerns and questions in a way which satisfied you. All feedback is valued and our aim is to always develop our service further.